An interesting article from Ad Age contends that marketers spend way too much time worrying about their specific brands and not nearly enough on those brands’ categories.
Let’s say your company produces energy drinks. You just spent a boatload of cash on an ingenious, award-winning campaign, and your product is flying off the shelves. But wait! A study just released presents some convincing evidence that the main ingredient in most energy drinks (including yours) causes cancer and a host of other terminal diseases. Still want to pop open that can? Neither do your customers.
You could get rid of the ingredient and replace it with something less nefarious. But what if there is no viable replacement? Even if there is, you’ll spend millions more fighting the perception that your product contains carcinogens.
The moral of the story is not that you should continue selling your customers cancer-causing products. Rather, it is a reminder of the importance of being aware of the perceived negatives surrounding not only your products, but also the categories your products fall into, and to be prepared in the event that those categories face criticism.
This hypothetical example plays out in real life every day. Take the ongoing and uphill battle high-fructose corn syrup manufacturers face combating the ingredient’s bad reputation. Which leads us to another important message: Choose your categories wisely. “Corn sugar” or even “corn syrup” sounds much better than “high-fructose corn syrup,” Ad Age points out.
In contrast, companies can use categorization to their benefit. Ad Age uses the example of how yogurt brand Activia rode the coattails of the popular “pro-biotic” category to become one of the top three best-selling yogurts in the country.
No matter your industry, products or services, this lesson likely applies to you in some way. Be careful about how your products are categorized (whether purposely or inadvertently), understand the potential pitfalls of those categories and promote them while educating customers.